1. Do you have a return policy? Can I return my product after it has reached me?
Yes. DAWNINDIA has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.
DAWNINDIA has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
|i.||Request for return is made after 48 hours of receiving the product by you|
|ii.||Product is used or is not in its original condition. The product should not be washed or ironed.|
|iii.||Products are returned without its original packaging, freebies or accessories.|
|iv.||Product was damaged after use/opening.|
|v.||Incidental damage due to malfunctioning of the product.|
|vi.||Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).|
|vii.||Any consumable item which has been used or installed.|
|viii.||Product with tampered or missing serial number/IMEI number/UPC number.|
|ix.||Missing manufacturer tag especially in case of apparel and footwear.|
|x.||Any damage/defect which is not covered under the manufacturer's warranty.|
Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.
We will initiate refund to the following modes once your item is received by us or the seller:
|Payment mode||Refund mode options|
|Credit card/ Debit card/ Prepaid Payment Instrument||Credit card/ Debit card/ Prepaid Payment Instrument|
|Bank Account through net banking||Bank account through net banking/FreeCharge Balance|
|Cash on Delivery*||NEFT to Bank account/ FreeCharge Balance|
|Gift card/ Gift voucher||Gift card/ Gift voucher/ FreeCharge Balance|
* Some partners may offer you the option to pay with a credit/debit card upon delivery/pickup. Refunds for such payments will be via NEFT transfer to your bank account or can be refunded to your FreeCharge Balance.